FAO
Frequently Asked Questions (FAQ)
1. Where is Riad Clou located?
Riad Clou is situated in the heart of the medina in Essaouira, Morocco, close to key attractions such as the beach, local markets, and historical landmarks.
2. How can I book an apartment at Riad Clou?
You can book directly through our website, via email, or through various booking platforms such as Airbnb, Booking.com, and others. A deposit may be required to confirm your reservation.
3. What time is check-in and check-out?
- Check-in: 3:00 PM
- Check-out: 11:00 AM
Early check-in or late check-out may be available upon request, depending on availability. Additional charges may apply.
4. Is breakfast included in the stay?
No, breakfast is not included. However, each apartment has a fully equipped kitchen where you can prepare your own meals, and there are numerous cafes nearby.
5. Do the apartments have kitchens?
Yes, all of our apartments feature fully equipped kitchens, offering everyday comforts such as a stove, fridge, cookware, and utensils. There is also access to a washing machine in the riad.
6. What are your cancellation policies?
For standard bookings, you can cancel free of charge if you notify us more than 14 days before your scheduled arrival. Cancellations made within 7–13 days of arrival will incur a fee of 50% of the booking amount, and no refunds will be given for cancellations made less than 7 days before arrival. For non-refundable bookings, no cancellations or changes are allowed.
7. Do you offer stays for both short trips and extended stays?
Yes, we offer flexible rental options that can accommodate both short getaways and extended stays. We also provide discounted rates for extended stays. For more details, please contact us directly via email or our contact form.
8. Are children welcome at Riad Clou?
Yes, Riad Clou is family-friendly. Children of all ages are welcome, and we can provide additional bedding or cribs upon request (subject to availability).
9. Are pets allowed?
No, pets are not allowed at Riad Clou, except for service animals, which must be arranged in advance.
10. Is Wi-Fi available?
Yes, complimentary Wi-Fi is available throughout Riad Clou, including all apartments.
11. Is there parking available?
Riad Clou is located in the medina, which does not allow vehicle access. Public parking is available just outside the medina walls for a fee, and it is about a 10-minute walk to the riad.
12. Do you provide toiletries?
We provide soap for your initial set-up upon arrival. Guests are responsible for purchasing additional toiletries during their stay.
13. What should I do if I arrive late at night?
If you plan to arrive after 5:00 PM, please inform us in advance so we can arrange for a smooth check-in process.
14. Is the riad wheelchair accessible?
Due to the traditional architecture of the medina and our riad, there are stairs and narrow passageways, making it difficult for wheelchair access. Please contact us if you have specific accessibility needs, and we will do our best to accommodate.
15. What activities are available nearby?
Essaouira is known for its vibrant culture, historical sites, and water sports. You can explore the medina, enjoy the beach, visit local art galleries, or take a kite-surfing lesson. We are happy to recommend activities based on your interests.
16. How far is the riad from the beach?
Riad Clou is just a short 10-minute walk from the beach, where you can relax or engage in various water sports.
17. Is there a minimum stay requirement?
Yes, we have a minimum stay requirement of 2 nights. However, exceptions can be made for last-minute bookings or special circumstances.
18. Can I smoke in the apartments?
Smoking is not allowed inside the apartments. However, smoking is permitted in designated outdoor areas.
19. What languages are spoken at Riad Clou?
We speak English, French, Czech, German and Moroccan Arabic (Darija) to assist our guests from around the world.
20. Who can I contact for further information?
For any additional questions, feel free to contact us at:
Email: info@riadclouessaouira.com
Phone: +212 768 427 498
Address: Rue Abderrahman Eddakhil 6, Essaouira. 44 000, Maroc