Privacy Policy

At Riad Clou, we value and respect your privacy. This policy outlines how we collect, use, protect, and disclose your personal information in compliance with applicable data protection laws. By staying with us or using our services, you consent to the practices described in this policy.

1. Information We Collect

We may collect the following types of personal information:

Contact Details: Name, email address, phone number, mailing address, and other communication preferences.
Booking Information: Dates of stay, apartment type, number of guests, and special requests.
Payment Information: Credit card details and billing information for processing payments.
Identification: Passport or ID details required for legal or regulatory purposes.
Website Usage Data: Information such as your IP address, browser type, pages viewed, and access times when you visit our website.

2. How We Use Your Information

We use the information collected for the following purposes:

Processing Bookings: To manage your reservation, send confirmations, and provide any requested services.
Communication: To respond to inquiries, send booking updates, and deliver important information related to your stay.
Payments: To securely process payments and handle billing matters.
Legal Compliance: To comply with local laws requiring guest identification or reporting.
Service Improvement: To improve our services, website, and guest experience.
Marketing: With your consent, we may send you promotions, newsletters, or special offers. You can opt out of receiving marketing communications at any time.

3. Sharing Your Information

We respect your privacy and do not sell or share your personal information with third parties, except in the following cases:

Service Providers: We may share your data with trusted third parties who assist us in operating our business, such as payment processors, booking platforms, or housekeeping services.
Legal Requirements: We may disclose your information if required to comply with a legal obligation, protect our rights, or address security issues.

4. Security of Your Data

We take appropriate security measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. This includes encryption, secure data storage, and restricted access to personal information. However, please note that no data transmission or storage method can guarantee 100% security.

5. Retention of Personal Information

We retain personal data for as long as necessary to fulfill the purposes for which it was collected, including legal and accounting requirements. After this period, your data will be securely deleted or anonymized.

6. Your Rights

You have the following rights regarding your personal data:

Access: Request a copy of the personal data we hold about you.
Correction: Request that we correct any inaccurate or incomplete data.
Deletion: Request that we delete your personal data, subject to legal or contractual obligations.
Data Portability: Request to receive your personal data in a structured, machine-readable format.
Objection: Object to the processing of your personal data for specific purposes, such as direct marketing.
Withdraw Consent: If you have given consent for data processing, you can withdraw it at any time without affecting the lawfulness of processing based on consent before its withdrawal.

To exercise any of these rights, please contact us using the details provided below.

7. Cookies

Our website uses cookies to enhance user experience and analyze web traffic. Cookies are small data files stored on your device that help us track usage patterns and improve our services. You can manage cookie preferences through your browser settings. Please note that disabling cookies may affect your experience on our site.

8. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of these external websites. Please review their privacy policies before providing any personal information.

9. Updates to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with the updated date at the top. We encourage you to review this policy periodically.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or the handling of your personal information, please contact us at:

Riad Clou
Email: info@riadclouessaouira.com
Phone: +212 768 427 498
Address: Rue Abderrahman Eddakhil 6, Essaouira. 44 000, Maroc